Dog Walking
Cancellations on the same day of service must be called in before 9am. There is a cancellation charge for the day of service after 9am, when a dog walker arrives and the client cancels the walk, or when the dog(s) is not home. Puppy walks are no longer available after 6 months of age.
Dog Walk
When you enlist Urban Out Sitters dog walking service, our dogwalkers will care for your dog as if it were their own. We offer a variety of dog walking options to best meet your dogs needs.
Our dogwalkers can visit your dog(s) each weekday. During a visit; you can expect a walk and a note detailing your dogs activity outside. You may wish to leave a lunch or snack for your dog to be given or we can refresh the drinking water.
Mid-day visits are organized between the hours of 11am-2pm.
Clients may request a morning visit 9-11am or an afternoon visit 2-4pm.
(This allows a client the opportunity to cator to a working schedule)
Urban Out Sitters has a team of dogwalkers assigned to the same dogs each weekday. However, in the case of an illness or reassignment - Urban Out SItters will send a substitute sitter. If your dog(s) require specific needs, medication and food - please provide written instructions for our sitters.
Meet and greets are available upon request.
Puppy Out Relief
Our Puppy Out-Relief dog walking includes (2) or (3) quick in/out 15 minute bathroom breaks. This walking regime helps build consistency and familiarize them with home surroundings. Most often these visits are set as a morning and afternoon visit.
There is a (2) visit minimum per day. Puppy Walks are no longer available after 6 months of age.
Senior Advantage Outreach
Try our Senior Outreach program for the senior pet in your household who needs special care. This 30 minute regime offers a walk, staircase supervision, administering medications, and muscle/joint massage.
Keys
Your keys are safely managed at our main West Loop Facility.
Clients must supply Urban Out Sitters with two (2) sets of working keys no less than 24hours prior to service.*
If new keys are made, please be certain both sets are working.
*Urban Out Sitters requires (2) sets of working keys.
(We recommend a second set of keys by the off chance one set fails or breaks.)
*Do not leave keys with a doorperson or on-site custodian.
Authorization
If your building offers 24hour entry (doorperson or on-site custodian); please provide written access for Urban Out Sitters to enter the building and your dwelling. Urban Out Sitters is a bonded and insured company.
Drop-Off
The West Loop Facility accepts keys Monday-Friday 7am-9pm. Clients may drop-off keys at our Lakeview Facility no less than 48hours prior to service - allowing ample time for transport to our West Loop Facility.
Pick-Up
Clients can leave their keys on file with Urban Out Sitters for future use or they can choose to pick them up after service. The West Loop Facility returns keys Monday-Friday 7am-9pm. Keys can be transported to our Lakeview Facility with 24hour notice. Urban Out SItters will not return keys by mail.
Service Request
Urban Out SItters is happy to assist with your service request. Clients may either call a
UOS location within hours of operation or utilize our reservation line. An email confirmation
will be sent to guarantee your service is booked.
To Request, Change, Reschedule or Cancel Service:
Contacting Locations:
Main: 312-651-7387
West Loop: (x)7040
Lakeview: (x)7070
24 hour Reservation Line:
Main: 312-651-7387
Reservations: (x)7021
Requesting Service less than 24 hours:
We recommend you contact our office and speak to someone directly when booking service less than 24 hours. After hours overnight coorespondance via email or voicemail cannot guarantee next day service.
